Legal

Privacy Policy

Last updated: March 28, 2026

Steward Automation (“Steward,” “we,” “us,” or “our”) is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

Information you provide to us:

• Account information: name, email address, phone number, and password when you create an account.
• Business information: business name, business type, and industry.
• Service request details: descriptions of your automation needs, timeline preferences, and any other information you provide in request forms.
• Payment information: billing details processed through our third-party payment processor, Stripe. We do not store your credit card numbers on our servers.
• Communications: any messages, emails, or other communications you send to us.

Information collected automatically:

• Device and browser information: IP address, browser type, operating system, and device identifiers.
• Usage data: pages visited, time spent on pages, links clicked, and other interaction data.
• Cookies and similar technologies: we use cookies to maintain your session and improve your experience. See Section 6 for details.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services.
• Process your service requests and communicate with you about your automation projects.
• Process payments and send invoices.
• Schedule appointments and send appointment reminders.
• Send you transactional emails (confirmations, quotes, invoices, password resets).
• Respond to your inquiries and provide customer support.
• Analyze usage patterns to improve our website and services.
• Comply with legal obligations and enforce our terms.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Third-party companies that help us operate our business, including Stripe (payment processing), Resend (email delivery), Google (calendar scheduling), and Vercel (hosting and analytics).
• Legal requirements: When required by law, subpoena, or other legal process, or to protect our rights, property, or safety.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing our agreements. If you wish to delete your account, please contact us and we will delete your data within 30 days, except where retention is required by law.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. These include encrypted data transmission (TLS/SSL), hashed passwords (bcrypt), and secure authentication tokens. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Cookies

We use cookies and similar technologies for the following purposes:

• Essential cookies: Required for authentication and session management.
• Analytics cookies: Used to understand how visitors interact with our website (via Vercel Analytics).

You can control cookies through your browser settings. Disabling essential cookies may prevent you from using certain features of our service.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Object to or restrict certain processing of your data.
• Receive a copy of your data in a portable format.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the information provided below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the “Last updated” date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Steward Automation
Chicago, IL
Email: privacy@steward.so