Legal

Terms of Service

Last updated: March 28, 2026

These Terms of Service (“Terms”) govern your access to and use of the website and services provided by Steward Automation (“Steward,” “we,” “us,” or “our”). By accessing or using our services, you agree to be bound by these Terms. If you do not agree, do not use our services.

1. Services

Steward provides custom AI automation solutions for small businesses. Our services include consultation, design, development, and deployment of automation systems tailored to your business needs. The specific scope, deliverables, and pricing for each project are defined in individual service agreements or quotes provided through our platform.

2. Account Registration

To use certain features of our services, you must create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information.
• Maintain and update your information to keep it accurate.
• Maintain the security of your password and accept responsibility for all activity under your account.
• Notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms or contain inaccurate information.

3. Service Requests and Quotes

Submitting a service request through our platform does not create a binding agreement. A binding agreement is formed only when you accept a quote provided by Steward and complete the associated payment. Quotes are valid for the period specified in the quote and are subject to change after expiration.

4. Payment Terms

Payments are processed through Stripe, our third-party payment processor. By making a payment, you agree to Stripe's terms of service. All fees are stated in U.S. dollars unless otherwise specified. Payments are due upon acceptance of a quote unless alternative arrangements have been agreed upon in writing.

Refunds: Refund eligibility depends on the stage of the project. If work has not yet begun, you may request a full refund. Once work has commenced, refunds will be assessed on a case-by-case basis based on the work completed. We are not obligated to provide refunds for completed deliverables.

5. Intellectual Property

Your content: You retain ownership of any content, data, or materials you provide to us in connection with our services. You grant us a limited, non-exclusive license to use such content solely for the purpose of providing our services to you.

Our work product: Unless otherwise agreed in writing, custom automations and systems we build for you are owned by you upon full payment. However, we retain ownership of our proprietary tools, frameworks, templates, and general knowledge that are not specific to your project.

Our brand: The Steward name, logo, and website content are our intellectual property. You may not use our branding without written permission.

6. Acceptable Use

You agree not to:

• Use our services for any unlawful purpose or in violation of any applicable laws or regulations.
• Attempt to gain unauthorized access to our systems or other users' accounts.
• Interfere with or disrupt the integrity or performance of our services.
• Submit false, misleading, or fraudulent information.
• Use our services to send unsolicited communications (spam).
• Reverse engineer, decompile, or attempt to extract the source code of our proprietary tools.

7. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of our engagement. This includes business processes, customer data, pricing, and technical specifications. This obligation survives the termination of our relationship.

8. Limitation of Liability

To the maximum extent permitted by law, Steward shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising out of or related to your use of our services.

Our total aggregate liability for any claims arising out of or related to these Terms or our services shall not exceed the total amount you paid to Steward in the twelve (12) months preceding the claim.

9. Disclaimer of Warranties

Our services are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that our services will be uninterrupted, error-free, or completely secure.

While we strive to build reliable automation systems, we do not guarantee specific business outcomes, time savings, or revenue increases resulting from our services.

10. Indemnification

You agree to indemnify, defend, and hold harmless Steward and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising out of or in any way connected with your use of our services, your violation of these Terms, or your violation of any third-party rights.

11. Termination

Either party may terminate the service relationship at any time with written notice. Upon termination, you remain responsible for any outstanding payments for work already completed. We will provide you with any completed deliverables and, upon request, delete your data in accordance with our Privacy Policy.

12. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law principles. Any disputes arising out of or related to these Terms shall be resolved in the state or federal courts located in Cook County, Illinois.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the “Last updated” date. Your continued use of our services after changes are posted constitutes your acceptance of the updated Terms.

14. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any individual service agreements or quotes, constitute the entire agreement between you and Steward regarding your use of our services.

16. Contact Us

If you have any questions about these Terms, please contact us at:

Steward Automation
Chicago, IL
Email: legal@steward.so